Shipping policy

At Epic13Toys, we’re committed to getting your collectible figures and accessories to you safely. Below is how dispatch and delivery work, along with the timeframes you can expect.

Processing & Dispatch Time

• Order processing: Orders are typically processed within 2–3 business days after payment confirmation.

• Dispatch (when your item leaves the warehouse): Dispatch times vary by item and can take up to 10 business days, and occasionally longer during peak periods (including sales events and the holiday season).

• Delivery estimates start after dispatch, not from the order date.

Note: If an item hasn’t dispatched within the timeframe above, we can offer options to resolve it — please contact us.

Shipping Methods & Delivery Times

We ship worldwide using trusted carriers. Delivery times vary by destination and local networks:

• Main countries (USA, Canada, Australia, UK, EU):

  • 7–15 business days (non-peak)

  • 11–24 business days (peak periods)

• Rest of World: 15–30 business days (or more depending on customs and local postal services)

Please allow extra time for remote areas, customs processing, and seasonal congestion.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. Any free shipping promotions will be clearly shown on product pages or at checkout.

Tracking Your Order

Once your order dispatches, you’ll receive a confirmation email with tracking details.

Tracking may take 24–72 hours to show updates after dispatch.

You can also track via our website homepage.

Customs, Duties & Taxes

Import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility and vary by country. Please check your local customs policies before ordering.

Delays, Lost Packages & Support

We’re here to help if something goes wrong.

• Dispatch delays: If your order is taking longer than expected to dispatch, please email support@epic13toys.com and we’ll investigate and provide the next steps available (such as continued tracking support, replacement, or refund options where applicable).

• In-transit delays: Delivery timelines can be affected by carrier congestion, weather, customs, or local delivery networks. If tracking has not updated for an extended period, contact us and we’ll assist.

• Lost parcels: If a package is confirmed lost, we’ll work with you on a resolution.

Questions?

If you have any questions about shipping or an existing order, contact us at support@epic13toys.com.

Thank you for choosing Epic13Toys — where your favourite collectible figures come to life!